Frequently Asked Questions (FAQ)

  • Do I need an appointment or do you accept walk-ins?

Answer

We do accept walk in nail trims, but do not accept walk in grooms to prevent overbooking. All appointments are pre-scheduled. We advise that you call, text, or make an appointment online, at least 24 hour in advance

 

  • Why do I need to have my dog groomed every 4 – 6 weeks?

Answer

In order to maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home and please don’t bath your pet if its already has mattered hair. If you wash your dog with mats the hair will clumped and will become painful for your dog and then the groomer will be forced to shave the dog .

 

  • How long does the grooming take?

Answer

The typical stay at the shop is 1 hour for a small dog. 2 to 3 hours for medium sized dogs and larger breeds with heavier under coats, and for pet’s receiving hand scissoring or de-matting.

 

  • What is your cancellation policy?

Answer

If you must cancel an appointment, please try to give us at least 24 hours notice. In some cases pets arriving more than 45 minutes late may need to be rescheduled. No Shows will be noted. After 3 “No Shows” you will be required to pay for your grooming appointment in full prior to your next appointment. If this seems a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.

 

  • Can I stay with my pet during the grooming?

Answer

No. Pets are calmer and better behaved for grooming when the owner is not present. When the owner is present the dog is so focused on the owner that it disrupts the grooming process. It simply is harder on the dog and the groomer. We need the dogs’ full attention. We are using very sharp equipment around your pet’s eyes and other “private parts” of the body. With the owner present the dog will not remain still enough for us to groom him safely.

 

  • When is it best to have my puppy groomed for the first time?

Answer

We like to see new puppies in our shop as early as 8 weeks of age. It’s never too early to get your dog accustomed to grooming. Your puppy’s first visit will be short and simple. Probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet as to not stress the little pup out and to avoid “turning him off” to the grooming process.

 

  • Is my pet too old to be groomed?

Answer

Probably not, but older pets are one of the harder groups to work with. We may recommend that the cut remain simple and short so that the grooming process is as short as possible. Doing this will also insure that your older dog will not need grooming as often, which will surely make your pet happier!

 

  • What determines the cost?

Answer

The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet’s behavior. All pets are different. As hard as you try to describe your dog, his hair, his behavior and what you want done over the phone, without seeing your dog or meeting your dog, we can not give you an exact price over the phone – Only an approximation.

 

  • My dog is matted but I don’t want him shaved. Why won’t you brush him out?

Answer

Because it hurts A LOT, is not fair to the dog! Not only that it doesn’t do any good. We will try our best to save as much of the coat as possible, and use a deep conditioner that works to detangle the hair. If the dogs’ hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair. If the dog has a mat or two that is a different story – We will do our best to remove the mat and continue on with the haircut But once again, if you came in more often and didn’t wash your dog yourself in between groomers. We would be able to save more hair.

 

If your question wasn’t mentioned above please fill out my contact form and I will get back to you Monday – Friday from 10AM-3PM Mountain time.